- How to place an order
- TERMS AND CONDITIONS
Welcome to DARKOH.net, where you where you are offered DARKOH products specially selected for our US online customers. DARKOH.net only offers products for sale that are in stock and available for dispatch from its warehouse or are manufactured within fourteen (14) days counting from the day of order. Even though the images on the website intend to reflect the actual garment color, we cannot guarantee that resolutions on personal monitor or handset s will accurately replicate the same.
Use of DARKOH.net is subject to the ‘Terms and Conditions’, which then also apply to the use of the online store. In addition, the following ‘Terms of Purchase’ ,which contain important information about ordering products, payment and delivery apply to the use of DARKOH.net. DARKOH reserves the right to modify these Terms of Purchase (“Terms”) when required.
All orders placed on the DARKOH.net website are not for resale and for personal use only. Thus, any resale or distribution of DARKOH products purchased on theDARKOH.net website is strictly prohibited.
Until further notice, this DARKOH.net website may be used directly online via the Internet from Europe. For deliveries to the United States, please visit the US site (icon in the home menu). If you attempt to purchase a product that cannot be shipped to your location customer service will contact you.
To ensure the best quality service and product availability, orders on the DARKOH.net website that include products with the same SKU number are restricted to six (6) items within a period of thirty (30) calendar days. Please contact customer service if you attempt to order more than the restricted quantity
In order to place an order on the DARKOH.net website you must be 18 years or older. By making a purchase you confirm that you are at least 18 years old. In addition, we do not knowingly collect personal information from children under the age of 18.
In order to place an order you are required to create an online account as a first time customer in order to use all features and services offered through the Website. You are requested to provide information about your person that allows us to process your order.You also represent and warrant that the information provided by you is both valid and correct. It is your full responsibility to maintain the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You also agree to notify DARKOH immediately in case of any unauthorized use of your account or password, or any other breach of security. Please note that you may be held liable for losses incurred by DARKOH or any other user of or visitor to the Website if someone else is using your account as a result of your failing to keep your account information secure and confidential. We also reserve the right to terminate the access to your account or suspendin our sole discretion.
After you have chosen a product, simply click on the image to access the product page where information on sizing, color options and availability is displayed. If you are satisfied with your choice simply click “add to bag”. All product prices shown on the DARKOH.net are in USD and do not include VAT and delivery costs. They will appear in the order confirmation. All prices and offers remain valid as advertised from time to time.
A summary page will be displayed with a photograph of the item, its coloring and references, the unit price, the quantity ordered, and the total amount to be paid for your order. Please confirm the accuracy of the information and if it reflects your product selection before placing your order by clicking on the “Proceed to Checkout” button. Once you have confirmed your order it will be submitted for processing.
Products you have chosen can be reviewed by clicking on the “Cart” button in the right sidebar at any time. Items can be removed by clicking on the “X” next to the chosen product.
Once you have confirmed your order, a DARKOH Order reference number will be provided, which will appear in your order confirmation. Please ensure that you save this number for reference. It will also be displayed in your order summary in your account.
- Access and Use of DARKOH.net
Products on DARKOH.net are only available to Online Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise DARKOH to process charges on their payment card in the amount of the total purchase price for the products they choose to purchase.
By agreeing to our terms of sales, you authorize DARKOH and our online service partner to perform the appropriate credit checks. Sometimes, it may be necessary for DARKOH to transmit or to obtain additional information to efficiently process your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports to authenticate your identity, to validate your payment card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
All prices for DARKOH products for Europe are in EUROS or BRITISH POUNDS and include taxes and shipping costs (see “Shipping and Delivery”) until you are on the Checkout page and update with your address. We reserve the right to adjust or change the prices of products offered on DARKOH.net at any time without prior notice. We will charge you the prices displayed on the DARKOH.net website at the time your order was confirmed provided the goods ordered were available at this time.
Your order will be acknowledged by an Order Confirmation message which authorizes DARKOH to do a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.
Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and DARKOH will take place when we dispatch the products to you. The sales contract is therefore concluded in Dietzenbach, Germany through the court in Offenbach, Germany and the language of the contract is German and English at that time.
We reserve the right not to accept your order. This may take place, for example, when a product ordered is out of stock or when we are unable to obtain authorization for your payment or that you do not meet the terms of eligibility as described above.
- Payment Safety and Security
We accept major payment cards, namely MasterCard, Visa, Discover and American Express, as well as PayPal payments. Payment will be debited and cleared from your account once you submit your order on DARKOH.net. Please note that you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to process payment to DARKOH, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
All payment card transactions on this site are processed using a secure online payment gateway provided by Sofort.com. We do not hold your payment card details on the DARKOH server.
To help ensure that your shopping experience is safe, simple and secure, DARKOH.net uses industry-standard Secure Socket Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. Both credit and debit card transactions are secured in this way.
We will only accept orders using Secure Socket Layer (SSL) technology so no reveal personal information can be revealed by using an unsecure connection. You can (check for a locked padlock icon on Internet Explorer/Chrome or an image of a key (FireFox, etc). to ensure that you are shopping in a secure environment in the grey browser bar at the bottom of your screen. You can click on this to find out information about the SSL digital certificate registration..
DARKOH.net is constantly being reviewed on their site security, to check our site vulnerabilities to external attack, and to ensure we have the most recent protection and security in place for your added confidence.
Though all reasonable care is employed to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the DARKOH Online Shop.
- Delivery and Insurance
Please note that products on this DARKOH.net site are only available for and delivered to within Europe (please check applicable countries). Please contact our customer service if you require shipments to other countries than named in our list. Custom fees and sales taxes may apply depending on the country shipped to, which have to be paid by you. We do not deliver to APO addresses, motel or hotel addresses. If shipped to businesses, a point of contact must be names.
Products will be delivered to the delivery address as shown in your Order Confirmation. If state or other regulations prohibit shipping of products to the address you specify then our customer service will contact you. You will be asked to select the shipment method you would prefer as part of the order procedure.
Delivery costs depend on the delivery service selected. We will inform you of the shipping costs for the shipment method you select in the order summary displayed on DARKOH.net before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered. We reserve the right to divide your order into partial shipments. In this case, your method of payment will be debited for the goods shipped and for a single shipment.
We charge and collect state, local, and county taxes for online transactions based on shipping address and as required by applicable laws and regulations. An estimate of these taxes will be provided during the ordering process and the actual sales tax (if any) will be calculated when your order is shipped and may vary from the estimated tax. If we are not required to collect taxes, it is your responsibility to determine and pay any use taxes or similar taxes. All customs expenses if applicable will have to be covered through your end. Return shipping costs of orders that were rejected by your or not picked up will be debited to your account.
The current delivery time for products on DARKOH.net is twelve (12) to fourteen (14) weekdays counting from the day the order was processed. This does not include shipping time; please see below for delivery time and costs. However, if your order is being processed over a holiday it may take one or two days longer. The choice of shipping company will depend on the shipping address to ensure the best and fastest service. Once the product is shipped you will receive a notification including a tracking number to keep track on delivery status. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
Current shipping costs (max 4 items):
- Ground (3-4 weekdays): €14.90
- 2nd day delivery: $34.90
If you notice any delivery failure or late delivery that exceeds ten (10) business days please report to our customer service as soon as possible. In order for your claim of delivery failure or late delivery to be accepted, you must notify us within thirty (30) calendar days from the date of confirmation of your order.
Please check that your shipment is correct on delivery. If there are any discrepancies in your order, for example damaged or missing goods, when you receive your order, you should note the nature of the problem by hand, if possible, on the delivery notice, and sign. You must contact us as soon as possible but no later than ten (10) days after receiving the delivery
DARKOH will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction, billing, and shipping addresses is kept on DARKOH.net. Your payment card details are not held on the DARKOH.net.
- Returns, Exchanges, and Cancellations
To cancel your order please contact our Customer Service team at email email@example.com stating your wish to amend your order.
If you want to return your product or need to exchange an item for a different size you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation.
You can return any product ordered on DARKOH.net for exchange or refund within seven (7) calendar days from the delivery date. You can only return products that are in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). You must provide the original invoice with any return. We will determine in its sole discretion whether the products are in original condition when returned. If DARKOH customer service determines that the products are not in original condition they will be returned to you at your cost. Please allow up to ten (10) days for the processing of your return.
Returning a product for exchange or refund is at no additional cost if you use our pre-paid labels. To return a product, please email firstname.lastname@example.org and request a pre-paid label. Additional instructions may be provided in the response email or through the return process. In order to return a product at no additional cost to you, you must return it to using our carrier by using our system of pre-paid return labels. DARKOH does not take title to any returned products until they are received by us.
The following restrictions apply for returns:
- Personalized or altered products. A product ordered on the DARKOH.net that has been personalized, or a product that has been altered or tailored in any way, or washed or cleaned, cannot be returned for exchange or refund.
- Sale and other non-refundable Products. All products sold as part of a sale are final and not returnable. You may request a price adjustment if a purchased product is marked down within seven (7) calendar days of the delivery of your order. We reserve the right to designate other products as non-returnable. Such designation will be noted on the product detail page.
In the event that you should choose any other return option than the pre-paid labels provided to you by our customer service, we do not accept any form of liability for the loss or damage of returned goods.
If you fail to return any products to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we reserve the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service.
If you return products for exchange, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of one exchange delivery per order. Only one exchange per item will be honored.
If you request a refund, the original shipping costs will be refunded only if the products are returned because they were not as ordered or were damaged.
Refunds to you will be made within 28 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s payment card including taxes but excluding shipping charges and recovery costs.
We do not offer DARKOH shop credits.
If the goods ordered from DARKOH.net were a gift and the recipient wishes, for example, to exchange an item for a different size, she/he may return the Gift at any time during the seven (7) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy.
You, the gift recipient, must pay the difference in price if applicable. Please contact Customer Service to receive a pre-paid label by email.
Gifts can be exchange for either a different item of equal or greater value, or multiple items that together are equal to or greater in value than the purchased products. Shipping costs are excluded from the value of an exchange.
The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.